2024 app Privacy Policy — How Your Data Is Protected
This page clearly explains in Bengali how 2024 app collects, stores, and uses the personal data of users in Bangladesh. Please read this policy carefully before using the platform.
Last Updated: January 2025
What Data Is Collected and Why
We collect certain specific data to improve your experience and ensure a safe environment.
Personal Identity Information
Your name, mobile number, and date of birth are collected at registration. This information is used for account creation and identity verification. Age verification ensures the user is over 18 years old. It is the user's responsibility to keep the provided information accurate and up to date. Providing incorrect information may cause issues during the account verification process.
Financial Transaction Data
Payment methods and transaction reference numbers are recorded during deposits and withdrawals. Transaction data processed through bKash and Nagad is stored securely. Full bank account or card numbers are not stored on our servers. Transaction history is accessible only to the account owner and authorized staff. We use industry-standard encryption to protect financial data.
Device & Usage Data
Your device type, operating system, and browser version are collected automatically. Anonymous statistics on which pages are viewed and for how long are recorded. This data is used to further improve the mobile experience. IP addresses are used for security verification and fraud prevention. Non-personally identifiable information is used to improve the service.
Details on Data Use & Protection
Find out clearly how collected data is used, who it goes to, and how long it is kept.
How Data Is Used
- For account creation, verification, and management
- To complete deposit and withdrawal processes
- To prevent fraud and unauthorized access
- To provide customer service and support
- To improve platform functionality and mobile experience
- To fulfill legal obligations
Your data is never sold to third parties. Information may only be shared with relevant authorities in cases of legal obligation or security investigations. Limited data is exchanged with bKash and Nagad for payment processing, and this is governed by strict agreements. We ensure that partner organizations follow the same standard of data protection.
Data Retention & Expiry
All personal data is stored on secure servers while the account is active. Even after account closure, certain data may be retained for a specified period as required by law. Financial transaction records are generally kept for up to five years. If you request data deletion, we will act as quickly as possible, though exceptions may apply due to legal obligations. All stored data is encrypted and protected against unauthorized access.
Your Rights
You can request to view your stored data at any time. Contact the support team to correct any inaccurate information. You have the right to request account deletion. You can also opt out of marketing communications. For any concerns about data protection, reach out directly to our support team and we will aim to respond within 48 hours.
Answers to Common Privacy Questions
Below are brief answers to the questions users ask most often about data protection.
No, 2024 app never sells users' personal data to third parties. Your data is used solely to provide platform services, ensure security, and fulfill legal obligations. Limited data is shared with bKash and Nagad for payment processing, and this is governed by strict privacy agreements. We believe transparency is the best policy and your trust is our highest priority.
Yes, your password is never stored in plain text. We use industry-standard hashing methods to keep passwords secure, so no one can see your actual password. That said, you also have a responsibility — use a strong password and never share it with anyone. If you notice any suspicious activity, change your password immediately and notify our support team. We recommend changing your password regularly for added security.
If any significant changes are made to the privacy policy, the "Last Updated" date at the top of this page will be updated. We will make an effort to notify users through the platform. Continued use of the platform after changes are made will be considered acceptance of the new policy. We therefore recommend visiting this page regularly. If you have any objections to a change, please contact our support team.
To request data deletion, contact our support team with your account ID. Any outstanding balance should be withdrawn before the request is processed. Certain financial records may need to be retained for a specified period due to legal obligations. Once data is deleted, access to that account will no longer be possible. For more details, please see our FAQ Section View.